Privacy Policy
Last updated: 20 June 2026
Petal & Poem ("we", "us", "our"), located at Shop B, G/F, 46A Queen's Road East, Wan Chai, Hong Kong, respects your privacy. This Privacy Policy explains what personal data we collect through this website, how we use it, and the choices you have.
1. Information We Collect
- Contact details you provide via our booking form: name, phone number, email address.
- Order details you share with us: occasion, preferences, delivery address, budget.
- Technical data collected automatically: IP address, browser type, device type, and pages visited, via cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
- To respond to consultation requests and prepare quotes.
- To process and deliver orders.
- To send order updates and, where you have agreed, occasional promotional messages.
- To improve our website and understand how visitors use it.
- To comply with legal and accounting obligations.
3. Legal Basis for Processing
We process your personal data based on your consent (e.g. submitting the booking form), the performance of a contract (e.g. fulfilling an order), and our legitimate business interests (e.g. improving our services).
4. Sharing of Information
We do not sell your personal data. We may share limited information with trusted third parties who help us operate our business, such as delivery couriers, payment processors, and website hosting providers, solely for the purposes described in this policy.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, after which it is securely deleted or anonymised.
6. Your Rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict the use of your personal data, and to withdraw consent at any time. To exercise these rights, contact us using the details below.
7. Data Security
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Petal & Poem, Shop B, G/F, 46A Queen's Road East, Wan Chai, Hong Kong
- Phone: +852 5791 3193